Frequently Asked Questions

Delivery and Shipping

CoffeeClick is an Irish owned, Dublin based company. As all of our orders are dispatched from Ireland, we can confirm no duty will be added to any order with us. We deliver to both the ROI and Northern Ireland.

Our address:

Unit 21 Millennium Business park
Ballycoolin
Dublin 11
D11WE16

We offer FREE shipping for all orders over €50, to all ROI address. The subtotal of your order minus any discount must be equal or greater than €50 to avail our free shipping.

Please allow for up to 2 days for the processing of your order subject to stock availability. Under normal circumstances, the delivery takes another 1-2* working days from the time of dispatch. (*Due to COVID-19, the delivery might take longer than usual)

All our orders are shipped through third party courier company DPD. Each customer should receive a text update from DPD on the day their order will be delivered. To ensure you are signed up for this update, please provide us with a valid MOBILE number with your order.

If you have not received your delivery after 7 working days after your order has been placed, please get in touch by emailing customerservice@coffeeclick.ie with your order number.

Please also note to receive your order you must be available at the address you have provided in order to sign for and receive your package.

How COVID-19 is affecting my delivery time?
Due to a huge surge in parcel volumes traveling through DPD’s delivery Network at the moment, many areas of the country are experiencing some delays at the moment. While some areas are experiencing no delays at all, some deliveries are delayed by up to 3-5 days in the following areas:

Dublin South West; Dublin North East; Limerick; Cork; Louth; Meath; Kildare and Sligo.

Read more on our Covid-19 updates.

We currently working with DPD on our delivery status integration, this will enable all customers to receive an email notification with their tracking details and accompanying delivery status updates, but at the moment, this service is not available. If needs be, you can email customerservice@coffeeclick.ie for your tracking number and any available delivery updates.

You can change your delivery address up to the day before your parcel is due to arrive; by simply contacting customerservice@coffeeclick.ie with your order number and new delivery address. We will contact the courier company to update this information, however, any change of delivery address will cause some delays to your delivery.

We are now offering a Click and Collect service when ordering with us.

Your orders are processed in 1-2 working days and we will contact you once your order is ready to be collected.

These orders can be collected on working days between the hours of 10am – 1pm and 2pm-5pm. Our address for collection is: Ballycoolin, Dublin 11.

Covid 19 restrictions apply: all customers must stay in their vehicle upon arrival and wear a mask while one of our team brings your order to you.

Further information will be emailed to you if you choose to avail of this option

Return and Faulty Items

At CoffeeClick we pride ourselves on supplying high-quality products to our customers.

If for some reason you have an issue with a product that has been delivered to you or if you are missing something that you have ordered; please email us at customerservice@coffeeclick.ie with your order number and we will get back to you.

Please note that you will be responsible for the cost of returning the goods to us. For your protection and convenience we recommend that you use a recorded delivery service. You can return items directly to us using the DPD Returns page found here.

Simply select Coffee Click from the Retailer drop-down list.

Read our general Return and Refund Policy here for more information.

CoffeeClick takes great care to ensure our customers’ purchases arrive in pristine condition, however, on rare occasions, a product may be damaged in transit.

Damaged goods should be reported to us within 24 hours of receiving the delivery. Please quote your order number along with a photo/video of the damaged item to customerservice@coffeeclick.ie.

Click here to read our full policy on returned and damaged items.

If you have received a damaged complimentary item, please read our full policy on free gifts terms & conditions.

Customers should email customerserivce@coffeeclick.ie and quote their order number and any accompanying issues. Our customer service team will liaise with the customer to arrange the return of the faulty goods. After inspection of the faulty goods, CoffeeClick will offer either a free repair, a replacement, an exchange, or a full refund.

CoffeeClick offers all electrical products sold by CoffeeClick a standard 6-months warranty, with an exception of Lavazza A Modo Mio capsule machine, which we offer 24-months warranty.

All usage must follow manufacture’s instruction; any equipment warranty does not include damage caused by misuse/abuse, limescale, or lack of cleaning or products used for an incorrect purpose. CoffeeClick warranty will not cover any physical damage.

Click here to read our full policy on returned and damaged items.

If you have received a faulty complimentary item, please read our full policy on free gifts terms & conditions.

If you have received missing or incorrectly shipped items, then please email customerservice@coffeeclick.ie with your order number and missing (or incorrectly shipped) item name, as well as a photo of the order you have received and a photocopy of the delivery packing slip.

Please check your order on arrival, any missing or incorrectly shipped item need to be reported within 24 hours of receipt of goods. CoffeeClick will arrange the return of the incorrect goods and delivery of the correct/missing goods. Alternatively we will offer a refund for the missing goods.

Upon investigation with our logistics and delivery company, we will confirm if the missing items are arriving in a separate parcel or we will deliver the missing items to you immediately.

General Website Queries

When creating an account with us, you will be sent a generated password to your email address.

Once signed in, you will need to select ‘edit passwords’ to change this password to something you can easily remember for future use.

If you forgot your password, you can click re-set my password at the log in, and a new password will be emailed to your registered email address.

If you cannot gain access to your account, please email us at customerservice@coffeeclick.ie and we will generate another password for you.

From time to time we issue discounts in the form of promotional coupon codes. In most cases, the promotional coupon code cannot be applied to discounted or sale items or be used in conjunction with any other coupon code.

If you have obtained more than one coupon, then only the last coupon you have entered will be applied to the shopping cart, cancelling any other offer you have entered previously.

If you have obtained more than one discount code, you can keep the extra ones for your next purchase from us.

Please email us at customerservice@coffeeclick.ie if you any specific question regarding any of our promotion code.

We offer our new customer a 10% discount off your entire shopping cart on your first order when subscribing to CoffeeClick’s email newsletter.

When you are browsing CoffeeClick’s website for the first time, you will find a pop-up box asking you if you would like to subscribe to our newsletter, if you agree with our terms and conditions and after entering your email address, a new pop-up window containing this discount code will appear.

Please take this code down if you are not going to complete your transaction immediately. As this promotion code will not be emailed to you separately. (If you did not use this code on your first order, you can use it against your next purchase).

This coupon discount is limited to one coupon per user, and it cannot be used in conjunction with another discount coupon code but can be used with sales items.

We accept One4all Gift Cards online. Please make sure that the total cost of your basket is equal to or lower than the value of the One4all, we will not accept multiple payment methods.

There is a limit of €50 when spending your One4all Gift Card online at participating online retail partners due to the EU’s new 5AMLD regulations.

Milk Frothing

If you are having issues getting satisfactory foam with your frother, there could be an issue that you might not have thought of; the milk itself.

To many consumers’ surprise, the actual milk being used can make a critical difference to the finished result.

On average, cow’s milk has a protein content of 3.3%, which is very low. This is why, from one type of milk to another, even a slight difference in protein content can have a dramatic influence on the amount of foam produced.

Sometimes, protein content can vary slightly depending on the time of year also and how the milk is processed and the changes in the feeding of the dairy cows. Cattle in Ireland are usually Grass fed but in times of drought, the Farmers have to change to the feed they normally use in Winter Months.

At the processing plant, a filtering process (such as micro-filtration or ultra-filtration) can also slightly reduce protein content compared to unfiltered milk. This might explain differences observed among various brands of milk.

Certain brands of milk are heavily processed, which will destroy the protein content in the milk; This affected protein content of the milk will, in turn, have a huge bearing on the actual frothing of the milk.

Unfortunately, these differences in protein content don’t appear in the Nutrition Facts tables, since they are minimal and the numbers are rounded off. However, they do help to explain why we don’t always get the same quality or the same quantity of foam for our coffee from one milk carton to the next.

This is not to say that our frothers cannot be used with all types of milk, they can indeed be used on all types of milk from low fat, full fat, to plant-based. However, it is important to take this information provided into consideration as all of these variables between the type of milk, brand, and time of year, etc, does have an effect on how your milk will froth. Because of this, you may find you need to use a different brand of milk to get the quality of froth you desire.

From our own experience, the Avonmore full-fat is a good bet for getting a nice foam with your frother, it has very stable protein content throughout the year too.

Coffee Beans

Most coffee we stock has 2 years shelf life from the date of manufacture and most of the beans we sell to our customers have at least 12 – 18 months shelf life.

Coffee beans need to be stored in a cool, dry, and dark environment. Once the coffee bean bag is opened, please seal the bag or store the beans in an airtight container. We don’t recommend storing the coffee beans in the fridge or anywhere in contact with direct sunlight.

Brewing coffee is as much of an art as it a science. Once you know the common mistakes made with coffee beans, water, and equipment, you can correct them and get back to making a great-tasting brew.

One common problem people might have with their coffee is that their coffee tastes bitter. If this is the case, then we would recommend the following:

  1. Choosing coffee beans with less Robusta, because Robusta coffee tastes bitter and has higher caffeine content. You can consider blends such as Lavazza Tierra SelectionMolinari 100% Arabica, or Lavazza Organic Alteco; all 100% Arabica blends. Read our coffee blog on Arabica vs. Robusta Coffee.
  2. If your coffee tastes super bitter, your drink may be over-extracted. This happens most often with too fine of a grind. Depending on the type of coffee you’re brewing, you may need to adjust the size of your grounds.
  3. After the beans, your water could be the big reason why your coffee tastes bad. Even if you regularly drink water straight from the tap and it tastes fine to you, it may still be the problem. Regular descaling of your coffee machine will not only ensure your equipment is in correct working order, but also improve the taste of your coffee.

If you still have questions on the taste of your coffee beans, we are happy to help out. You can contact us at customerservice@coffeeclick.ie.

Taste preference is a very personal thing that can be hard to advise on. Read our blog below to help you decide which blend of beans is right for you:

https://www.coffeeclick.ie/2020/06/21/lavazza-coffee-beans/

The Rainforest Alliance and Fairtrade International are different organizations that share similar missions and goals. Lavazza has always worked closely with the Rainforest Alliance Organization, and many of their beans are Rainforest Alliance Certified.

Many coffee products that are sold with the Fairtrade logo don’t guarantee the product is 100% fairtrade; in fact, if only a certain percentage of the product is made of fairtrade ingredients, then it can carry the Fairtrade mark.

In contrast, all Lavazza coffee where there is a rainforest alliance certified logo means 100% of the product comes from rainforest alliance certified farms.

Coffee farms that earn the Rainforest Alliance Certified™ seal are audited annually against a rigorous standard with detailed environmental, social, and economic criteria.

Rainforest Alliance Certified™ coffee is designed to

  • Safeguard lands and waterways
  • Protect workers, their families, and local communities
  • Improve their health, well-being, working conditions
  • Increase their income
  • Achieve true and long-term sustainability.

Nespresso® Compatible Capsules

FROM THE NO.1 ESPRESSO BRAND IN UK & IRELAND

Since 1895 Lavazza has been committed to create the very best coffee experience, in order to continue this journey. Lavazza is working to transform the entire Lavazza in home capsules range into compostable!

The Eco Caps compostable coffee capsules are made with Lavazza’s ‘aroma safe’ technology, which keeps oxygen out of the capsules to keep the coffee inside fresh.

Now Eco Caps are 100% compatible with Nespresso® Original Coffee Machines, available in 5 unique blends, can satisfy all of the Nespresso® drinkers.

Discover Nespresso® Eco Caps Now >>

The Lavazza Nespresso® Compatible Compostable (NCC) capsules are compatible with Nespresso® Original* machines. They are not compatible with Nespresso® Vertuo machines.

*Nespresso® Original and Nespresso® Vertuo are trademarks of a third party without any link with Luigi Lavazza S.p.A.

At CoffeeClick, we run vigorous testing before we put any product out to sell on our website. This is the same with Lavazza Nespresso® Compatible Compostable Capsules (NCC). We have tested all 5 blends of coffee capsules on a range of Nespresso® Orignal machine models in our headquarters, and we can assure you that we have not found any issues with the compatibility or extraction.

However, we do understand there are a number of customers who have found issues with the NCC capsules, such as instances where there isn’t a continuing flow of coffee coming out, or that the capsules are not being pierced sufficiently.

The cause of the above issues could be:

1) Lavazza NCC capsules are made with 100% biodegradable material, which is far better for the environment than the aluminium capsules. This new capsule case itself is slightly thicker than the aluminium capsule casing, which might make the capsule a little bit harder to push through the brewing chamber. And this really depends on the condition and model of your coffee machine. Please make sure your machine is regularly descaled as per manufacture’s instruction.

2) Lavazza NCC capsules contain more grams of ground coffee than other capsules; and they are tamped with the same pressure as if you are getting a barista coffee from a traditional coffee machine in the coffee shop.

Some Nespresso Coffee Machines might have a lower in-use bar pressure, (in-use bar pressure is different than built-in bar pressure, as many machines have 15 bar built-in pressure, but in-use ba pressure might be lower), which can cause the extraction process to become more difficult in some cases.

3) Cleaning the coffee chamber to remove any excess oils and ensuring the capsules are dispelled from the chamber after each use will help the extraction process. This build-up of oil can cause issues with the capsules being stuck in the machine or even potential extraction issues as the biodegradable material can create a sticky environment in your chamber.

Also, you can opt for the two Lungo blends – Lungo Avvolgente (Intensity 5) and Lungo Intenso (Intensity 8) which were designed for longer extraction if you like a larger coffee.

Don’t forget to make an Americano is made with 2/3 cups of hot water, with 1/3 cup of espresso, we don’t advise you to over-extract your coffee to get a full cup of coffee. As over-extraction will change the characteristic of the coffee and causing excessive bitterness and acidity.

You can also contact the Lavazza UK Customer Service Team

Telephone: +44 0800 599 9200
E-mail: uk.info@lavazza.com 

For more product related queries.

Lavazza A Modo Mio Compatible Capsules

The new Lavazza A Modo Mio 100% compostable Eco Caps range consist of 7 unique blends, provide you with different intensity and flavour notes.

Dek Cremoso (Intensity 7/13)

Decaffeinated 100% Brazilian Arabica beans give us a full-bodied and tasty espresso. Lavazza decaffeination method leaves the unique characteristics of each origin unchanged. Decaffeinated with character.

Delizioso (Intensity 8/13)

From Brazilian, Asian and Central-South American Arabica beans, this espresso has soft and sweet bouquet flavour, notes of liqueur and a light aroma of toasted cereals.

Passionale (Intensity 11/13)

From Brazilian, Asian and Central-South American Arabica beans, an espresso with an intense and smooth flavour, which loves to show you its caramel and chocolate notes.

Intenso (Intensity 13/13)

From central and South-American Arabica and Asian and African Robusta Coffees and all the fragrance of the Orient comes an espresso with a full-bodied flavour, with spicy notes a lingering aftertaste.

Dolce (Intensity 6/13)

Sweet Asian and Central-South American Arabica Beans, with notes of dried fruit, deliver a subtle coffee that is best appreciated long in a large cup.

Tierra Bio Organic (Intensity 7/13)

From Central and South America, organically grown, premium Arabica beans are combined to create a rich espresso with fruity and sweetly toasted notes. The dark roasting gives a soft and pleasant aftertaste of chocolate.

Qualita Rossa (Intensity 11/13)

From the union of Brazilian Arabica and Natural Robusta beans, the combination gives a full, balanced and full-bodied espresso with notes of dried fruit and a delicate aftertaste of chocolate.

The general issues customer had with the new Lavazza Eco Caps are the capsules stick inside the chamber, and this can be easily resolved by making sure after each brewing, the coffee capsules fall into the waste capsule drawer, all that you need to do is pull the lever back after brewing until you hear the dropping sound. If the capsule does not fall naturally into the waste capsule drawer, then you can use your finger to push it down.

If the capsules are not being released after each brewing, it could be stuck there for days before the machine was used again, and the coffee oil that comes out from the capsule can make it stick to the chamber, and all following capsules become more prone to stick to the machine as a result. You can check the brewing chamber, and maybe use a tea towel to give is wipe to remove any residue inside.

In terms of extraction, They should work exactly the same as previous non-compostable capsules, as the blend recipes have not changed.
Customers are advised to ensure their machine is descaled for optimum extraction as, especially in areas with hard water, limescale can cause issues with extraction with continued use.

Yes! When it is time to empty out the waste capsule drawer, you can dispose of the capsule and the ground coffee residual into your food waste bin, the brown bin, you don’t have to rinse the capsule out.

Your household’s food waste will then be collected by the waste collection company and end up in an industrial composting facility. All you have to do is make sure you dispose of the capsules responsibly into the right bin.

Under the EN 13432 standard, the compostable plastics will need to be disintegrated after 12 weeks and completely biodegrade after six months. That means that 90 percent or more of the plastic material will have been converted to CO2. The remaining is converted into water and biomass.

The Eco Caps are made with organic compounds known as biopolymers. Under perfect conditions within a composting facility the capsules will end up as compost with the help of microorganisms after 180 days.